Effective Date: 19 February 2026
At CAMPLYN, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website at camplyn.com, make a purchase or interact with our services.
We are committed to transparency and compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR) 2003.
Please read this Privacy Policy carefully to understand how we handle your personal information. If you have any questions, please visit our Contact page or see our FAQ page.
Data Controller: CAMPLYN LTD
Company Registration Number: 16908150
Registered in: England and Wales
Registered Corporate Office: 3rd Floor, 207 Regent Street, London, Greater London, W1B 3HH, United Kingdom
(Security Reminder: Corporate and Administrative Office Only. Physical returns must be processed via our Automated Return Label System).
Email: support@camplyn.com
Telephone: +44 7520 653448
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (UK Time)
Response Time: We reply within 1–2 business days
CAMPLYN is the data controller responsible for your personal information. This means we determine how and why your personal data is processed. For more ways to reach us, please visit our Contact page.
We collect different types of personal information depending on how you interact with our website and services.
When you make a purchase, create an account or contact us, you may provide the following information: your full name, email address, telephone number, billing address, delivery address, credit or debit card details (processed securely by our payment processor), transaction history, username and password (encrypted), order history, saved addresses, communication preferences, messages you send us via email or contact forms, product reviews and feedback, and survey responses.
When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, language preferences, pages visited and time spent on each page, products viewed and searched, clickstream data and navigation paths, referring website or source, and date and time of visits. We also use cookies and similar tracking technologies. For full details, please see Section 9 below or our dedicated Cookie Policy.
We may receive information about you from third-party sources. This includes transaction confirmation and fraud prevention data from Shopify Payments, delivery status and tracking information from our shipping carriers (Royal Mail, DPD, Evri), interaction data if you engage with us on social media platforms, advertising performance data (anonymised where possible) from marketing platforms, and risk assessment data from fraud prevention services.
We use your personal information for the following purposes, each based on a lawful ground under UK GDPR.
We process your data to fulfil our contract with you. This includes processing and fulfilling your orders, arranging delivery and shipping, sending order confirmations and shipping notifications, processing payments and preventing fraud, handling returns, refunds and exchanges, and providing customer support.
We use your data to improve our business operations. This includes analysing website usage and customer behaviour, improving website functionality and user experience, developing new products and services, conducting market research and analytics, testing and optimising website performance, and personalising your shopping experience.
With your consent, we may send you marketing emails about new products and collections, special offers and promotions, sales and discounts, and company news and updates. You can opt out of marketing communications at any time (see Section 8).
We process your data to comply with legal requirements. This includes complying with legal obligations and regulations, preventing fraud and unauthorised transactions, protecting our rights, property and safety, enforcing our terms and conditions, responding to legal requests and court orders, and maintaining records for tax and accounting purposes.
Under UK GDPR, we must have a lawful basis to process your personal data. We rely on the following legal bases:
Contractual Necessity: Processing is necessary to fulfil our contract with you, for example, processing your order and arranging delivery.
Consent: You have given clear consent for us to process your data for a specific purpose, for example, marketing emails. You can withdraw consent at any time.
Legitimate Interest: Processing is necessary for our legitimate business interests, provided it does not override your rights, for example, fraud prevention and website analytics.
Legal Obligation: Processing is necessary to comply with the law, for example, tax records and responding to legal requests.
We do not sell your personal information to third parties. We only share your information with trusted service providers who help us operate our business.
Shopify (E-commerce Platform): Our website is hosted by Shopify Inc. Shopify processes your data to provide e-commerce services and your data is stored on Shopify's secure servers. You can read Shopify's Privacy Policy at https://www.shopify.com/legal/privacy and Shopify's Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers.
Payment Processors: Shopify Payments processes all payment transactions. Payment data is encrypted and securely transmitted. We do not store complete credit card details on our servers. Payment processing complies with PCI DSS standards.
Logistics and Distribution Network: As we operate a highly efficient distribution model, we securely share your delivery information (name, address, and order details) with our dedicated distribution centers solely for the purpose of picking, packing, and dispatching your order.
Shipping and Delivery Partners: Royal Mail, DPD, Evri and other carriers. We share your delivery address and contact information to fulfil your order. Carriers may use tracking technologies to provide delivery updates.
Email Service Providers: Shopify Email and other email marketing platforms. Used to send order confirmations, shipping updates and marketing emails. Email addresses are stored securely and used only for legitimate business purposes.
Analytics and Advertising Partners: Google Analytics (website analytics) and Facebook Pixel and other advertising platforms. Used to measure website performance and advertising effectiveness. Data is often anonymised or pseudonymised.
We may disclose your information to law enforcement agencies when required by law, courts and tribunals in response to legal proceedings, tax authorities (HMRC) for tax compliance, and regulatory bodies when legally obligated.
If CAMPLYN is involved in a merger, acquisition or sale of assets, your personal information may be transferred to the new owner. We will notify you of any such change and your rights regarding your data.
We may share your information with other third parties when you have given explicit consent.
Your personal information may be transferred to and processed in countries outside the United Kingdom. Shopify stores data on servers located in the United States and Canada. Additionally, some components of our IT and distribution network may process shipping data internationally to fulfill your order. These countries may have different data protection laws than the UK. Shopify uses Standard Contractual Clauses (SCCs) and other safeguards approved by the UK Information Commissioner's Office (ICO) to protect your data.
Some of our other service providers may also operate in countries outside the UK and EEA. We ensure appropriate safeguards are in place, such as SCCs or adequacy decisions, before any transfer takes place. We take steps to ensure your data receives adequate protection wherever it is processed, in accordance with UK GDPR requirements.
Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data.
7.1 Right to Access: You have the right to request a copy of the personal information we hold about you. This is known as a Subject Access Request (SAR). SARs are free of charge. We will provide the information within one month of your request.
7.2 Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
7.3 Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
7.4 Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, for example, while we verify the accuracy of your data.
7.5 Right to Data Portability: You have the right to receive your personal information in a structured, commonly used and machine-readable format and to transfer it to another data controller.
7.6 Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes. If you object to direct marketing, we will stop processing your data for that purpose immediately.
7.7 Right to Withdraw Consent: Where we rely on consent to process your data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
7.8 Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority. ICO Website: https://ico.org.uk. ICO Telephone: 0303 123 1113. ICO Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom.
To exercise any of these rights, please contact us by email at support@camplyn.com, by telephone at +44 7520 653448, or by post at CAMPLYN, 3rd Floor, 207 Regent Street, London, Greater London, W1B 3HH, United Kingdom. You can also reach us via our Contact page.
We will respond to your request within one month. In complex cases, we may extend this period by up to two additional months and will inform you of any extension. We may need to verify your identity before processing your request to ensure the security of your personal information.
With your consent, we may send you marketing emails about new products and collections, special offers and promotions, sales and discounts, and company news and updates.
You can opt out of marketing communications at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, logging into your account and updating your communication preferences, or contacting us at support@camplyn.com. Even if you opt out of marketing emails, we will still send you transactional emails related to your orders, such as order confirmations and shipping notifications.
We may use your information to display personalised advertisements on third-party platforms such as Facebook and Google. You can opt out of personalised advertising by adjusting your cookie preferences, using browser settings to block third-party cookies, visiting Your Online Choices, or adjusting ad settings on social media platforms.
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyse website performance. We use the following types of cookies: essential cookies (required for the website to function properly, including shopping cart and secure checkout), performance and analytics cookies (to understand how visitors use our website and improve performance), functionality cookies (to remember your preferences and settings), and marketing and advertising cookies (to track browsing activity and display personalised advertisements).
You can control and manage cookies through our cookie consent banner when you first visit our website, your browser settings, and third-party opt-out tools such as Your Online Choices and the Google Analytics Opt-out Browser Add-on.
For full details about the specific cookies we use, their purposes and durations, please read our dedicated Cookie Policy.
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it. Our technical safeguards include SSL/TLS encryption for all data transmitted between your browser and our servers, secure encrypted storage of passwords, PCI DSS compliant payment processing, regular security updates and patches, firewall protection and intrusion detection systems, and secure backup systems. Our organisational safeguards include restricted access to personal data for designated staff members only, staff training on data protection and security, confidentiality agreements with employees and contractors, regular security audits and assessments, and incident response and data breach procedures.
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours of becoming aware of the breach, notify affected individuals without undue delay if the breach poses a high risk, take immediate steps to contain and remediate the breach, and provide information about the nature of the breach and steps you can take to protect yourself.
You can help protect your information by using a strong and unique password for your account, not sharing your password with others, logging out of your account when using shared devices, keeping your contact information up to date, and being cautious of phishing emails and suspicious links.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.
Order and Transaction Data: Retained for 7 years to comply with tax and accounting regulations (HMRC requirements). This includes order details, invoices and payment records.
Account Information: Retained while your account is active. Deleted within 90 days of account closure, unless required for legal purposes.
Marketing Data: Retained until you withdraw consent or opt out. Deleted within 30 days of unsubscribing.
Website Analytics Data: Typically retained for 26 months (Google Analytics default). Often anonymised or aggregated.
Customer Service Communications: Retained for 3 years for quality assurance and dispute resolution.
When personal data is no longer needed, it is securely deleted or anonymised. Anonymised data may be retained indefinitely for statistical purposes. Backups containing personal data are deleted according to our backup retention schedule.
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@camplyn.com and we will delete the information. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information as soon as possible.
Our website may contain links to third-party websites, including social media platforms, payment processors, shipping carriers and partner websites. We are not responsible for the privacy practices of these third-party websites. We encourage you to read their privacy policies before providing any personal information. This Privacy Policy applies only to information collected by CAMPLYN through our website and services.
Our store is hosted by Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products and services to you. Shopify may use your data together with data from other merchants to provide Enhanced Services. These services help improve your shopping experience, provide personalised recommendations and prevent fraud. Your data is processed securely and is not shared with other merchants individually. Shopify uses this data to improve services across the Shopify platform.
You can learn more about how Shopify processes your data at Shopify's Consumer Privacy Policy. You can exercise your rights regarding Shopify's processing at https://privacy.shopify.com. For more information about Shopify's privacy practices, please visit Shopify's Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business operations. When we make changes, we will update the "Effective Date" at the top of this policy. Material changes will be communicated via email or a prominent notice on our website. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy. If we make significant changes that affect how we use your personal information, we will seek your consent where required by law.
For a complete understanding of how we operate, please also review the following policies:
Shipping Policy
Return and Refund Policy
Terms of Service
Payment Policy
Cookie Policy
This Privacy Policy is designed to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR) 2003, the E-Commerce Regulations 2002 and other applicable UK data protection laws. This Privacy Policy is governed by the laws of England and Wales.
CAMPLYN LTD
Corporate Headquarters: 3rd Floor, 207 Regent Street, London, Greater London, W1B 3HH, United Kingdom
(Security Reminder: This is our administrative headquarters only. For all product returns, you must request your official Return Label from our support team to ensure your package is routed to the correct processing facility. Unauthorized packages sent here will not be processed).
Email: support@camplyn.com
Telephone: +44 7520 653448
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (UK Time)
Response Time: We reply within 1–2 business days
Please have your order number or account details ready when you contact us. For more ways to reach us, visit our Contact page. For common questions, check our FAQ page.
© 2026 CAMPLYN. All rights reserved. Company Registration: 16908150 (England and Wales).
