We're here to help
Last Updated: 11 February 2026
Whether you have a question about an order, need help with a return, or want to know more about our products, our customer service team is ready to assist you. All enquiries are handled directly by our internal team.
CAMPLYN LTD
Company Registration Number: 16908150 (England and Wales)
Registered Office: 3rd Floor, 207 Regent Street, London, Greater London, W1B 3HH, United Kingdom
Email: support@camplyn.com
Telephone: +44 7520 653448
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (UK Time)
Saturday – Sunday: Closed
Response Time: We usually respond within 1–2 business days during working hours.
Email: For all enquiries regarding orders, products, returns, shipping or general questions, please email us at support@camplyn.com. Include your order number if your question relates to an existing purchase. We aim to reply within 1–2 business days.
Telephone: You can call us at +44 7520 653448 during our business hours (Monday to Friday, 9:00 AM – 6:00 PM UK Time). If we are unable to answer, please leave a message and we will return your call as soon as possible.
Contact Form: You can also use the form below to send us a message directly. Please provide your name, email address, and a detailed description of your enquiry so we can assist you as quickly as possible.
We currently ship to physical addresses within the United Kingdom only (England, Scotland, Wales and Northern Ireland). Standard shipping costs £5.95 for orders under £60. Orders of £60 or more qualify for free standard delivery. Standard delivery takes 4–10 business days (1–3 business days processing plus 3–7 business days transit). Once your order has been dispatched, you will receive an email with tracking details.
For full details, please read our Shipping Policy.
We offer a 30-day return policy from the date of delivery. Items must be unused, unworn, and in their original packaging with all tags attached. You are responsible for the cost of return shipping for standard returns. For defective, damaged, or incorrect items, we cover the return shipping cost. Refunds are processed within 10 business days of receiving and inspecting the returned item, to the original payment method in GBP.
To start a return, please email us at support@camplyn.com with your order number and reason for return. Do not send items back without contacting us first.
For full details, please read our Return and Refund Policy.
We accept the following payment methods, all processed securely through Shopify Payments:
Credit and Debit Cards: Visa, Mastercard, American Express, Maestro, UnionPay.
Digital Wallets: Apple Pay, Google Pay, Shop Pay.
All prices are listed in British Pounds (GBP) and include UK VAT where applicable. We do not accept PayPal, bank transfers, cash on delivery, or cryptocurrency at this time.
For full details, please read our Payment Policy.
Before contacting us, you may find the answer to your question on our FAQ page. We have compiled answers to the most common questions about ordering, shipping, returns, payments, account management and more.
For a complete understanding of how we operate, please review the following policies:
Shipping Policy
Return and Refund Policy
Terms of Service
Privacy Policy
Payment Policy
Cookie Policy
Frequently Asked Questions
Use the form below to send us a message directly. Please include your name, email address, order number (if applicable) and a detailed description of your enquiry. We will respond within 1–2 business days.
© 2026 CAMPLYN. All rights reserved. Company Registration: 16908150 (England and Wales).
