Effective Date: 20 February 2026
This Return and Refund Policy explains how to return products purchased from camplyn.com and how refunds are processed. It should be read together with our Terms of Service.
If you have any questions about returns or refunds, please visit our Contact page or check our FAQ.
Legal Entity: CAMPLYN LTD
Company Registration Number: 16908150
Registered in: England and Wales
Corporate Headquarters: 3rd Floor, 207 Regent Street, London, W1B 3HH, United Kingdom
Email: support@camplyn.com
Telephone: +44 7520 653448
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (UK Time)
Companies House: Verify our registration
CRITICAL NOTICE REGARDING RETURNS LOGISTICS: Our registered office at 207 Regent Street, London, serves strictly as our corporate and administrative headquarters. To ensure your return is processed swiftly and securely, all physical returns are handled via our Automated Return Label System and routed directly to our dedicated processing centers. For security, tracking, and compliance purposes, please do not dispatch unauthorized physical returns directly to our administrative office, as they cannot be scanned by our warehouse systems and this will result in severe delays in processing your refund.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason. This is your statutory right and it applies to all orders placed online.
Contact us at support@camplyn.com or +44 7520 653448 before the 14-day period expires. You must clearly state that you wish to cancel. You do not need to give a reason.
Once you have notified us, you have a further 14 days to return the goods to us via our authorized return process. We will refund the full price of the goods, including the original standard delivery cost, within 14 days of receiving the returned items.
In addition to your statutory rights, CAMPLYN offers a 30-day return policy from the date of delivery.
To qualify for a return, items must:
The following items are not eligible for return:
To guarantee a fast and secure refund, CAMPLYN operates an automated reverse logistics system integrated with local postal services. Please do not send items back without first receiving authorization.
Step 1: Request Authorization
Contact us at support@camplyn.com or call +44 7520 653448 with your order number. If the item arrived damaged or incorrect, please include clear photographs.
Step 2: Receive Your Official Return Label
We will reply within 1–2 business days with your Return Authorisation Number (RMA) and your Official Return Label.
Step 3: Dispatch the Item
We utilize a decentralized processing network to handle returns efficiently. The exact, correct physical address of our processing facility is pre-coded and printed directly onto your Return Label. Simply attach the label to your original packaging and drop it off at the designated postal carrier. Items sent outside of this label system cannot be tracked by our warehouse and may not qualify for a refund.
Defective, damaged or incorrect items: CAMPLYN covers the return shipping cost. We will provide a pre-paid return label.
Standard returns (change of mind, wrong size): You are responsible for the cost of return shipping. We will provide an authorized label with the correct processing address, but the postage cost must be covered by you at the carrier drop-off.
There are no restocking fees for any type of authorized return.
Once our processing center receives and inspects your returned item via the automated label, refunds are issued within 10 business days. You will receive an email confirmation.
Refunds are strictly issued to your original payment method in GBP (via Shopify Payments, credit and debit cards, Apple Pay, Google Pay or Shop Pay). Your refund will be returned to the same method you used to pay.
After we process your refund, it may take an additional 3–5 business days for the funds to appear in your account, depending on your bank or card issuer.
Defective, damaged or incorrect items: Full product price, plus the original shipping cost.
Standard returns (change of mind, days 15–30): Full product price. The original shipping cost is non-refundable.
We offer exchanges within 30 days of delivery for defective items or a different size/colour of the same product (subject to availability). Contact us at support@camplyn.com to initiate an exchange. If the requested item is out of stock, a full refund will be issued instead.
If you receive a defective product, contact us at support@camplyn.com with your order number and photographs of the defect. For confirmed defects, we will arrange free return shipping and offer a replacement or full refund. All products come with a 2-year manufacturer warranty against manufacturing defects (excluding normal wear and tear or misuse).
This policy does not affect your statutory rights under UK consumer protection law (Consumer Rights Act 2015), which dictates that goods must be of satisfactory quality, fit for purpose, and as described. For more information, visit Citizens Advice.
Items lost or damaged during return transit may not qualify for a refund. We strongly recommend ensuring the item is scanned by the carrier when using our return label. We reserve the right to refuse returns that do not meet the conditions set out in this policy.
CAMPLYN LTD
3rd Floor, 207 Regent Street, London, W1B 3HH, United Kingdom
(Security Reminder: This is our administrative headquarters. For all product returns, you must request your official Return Label from our support team to ensure your package is routed to the correct processing facility. Unauthorized packages sent here will not be processed).
Email: support@camplyn.com
Telephone: +44 7520 653448
Response Time: 1–2 business days
© 2026 CAMPLYN LTD. All rights reserved. Company Registration: 16908150 (England and Wales).
